Terms of service | English

This document was created using the Sellvio Terms and Conditions Generator.

oliverhost.hu - effective from: 2026-08-17

I. General Rules

1. These general terms and conditions (hereinafter: "Terms") define the rights and obligations of Hordos Zoltán (hereinafter: "Service Provider") and the party using the service provided by the Service Provider through its online portal oliverhost.hu (hereinafter: "Webshop") (hereinafter: "Buyer").

2. Details of the Service Provider:

a. Name: Oliver Apartman Üzemeltető Kft.
b. Registered office: 1023 Budapest, Ürömi utca 48.
c. Tax number: 32233120-2-41
d. Company registration number: 01-09-452810
e. Name of registering Court of Registration: Fővárosi Törvényszék Cégbíróság
f. Correspondence address: siofok@villaoliver.hu
g. Customer service phone number: +36 30 424 9262

3. Details of the Hosting Provider:

a. Name: ErdSoft Hungary Kft.
b. Registered office: 6720 Szeged, Kígyó utca 4.
c. Contact: support@sellvio.com
d. Website: sellvio.com/hu

4. These Terms apply to electronic commercial services provided within the territory of Hungary through the Webshop.

5. Language of the contract: Hungarian

6. The contracts qualify as written contracts; the Service Provider does not register them.

7. The Service Provider is not subject to any code of conduct.

II. Use of the Webshop

1. Registration

1. Use of the service in the Webshop does not require registration.

2. General information related to purchasing

1. The essential characteristics and features of the products available in the Webshop, as well as instructions for their use, can be found on the product information page.

2. The detailed, actual characteristics of the product are contained in the product's instructions for use, which, where required by law, are included with the product.

3. The Webshop indicates the gross price of products, expressed in Hungarian forints. The purchase price is the amount indicated next to the product, which includes 27% value added tax.

4. Before finalizing the order, the Service Provider clearly indicates the total amount payable during the ordering process, including the product price, delivery cost, and all other ancillary costs. If any cost cannot be calculated in advance, the Service Provider clearly indicates this fact and the method of calculating the cost.

5. The Service Provider does not apply default options (pre-ticked boxes) whose acceptance would result in additional costs for the Buyer. Any service or product that is not necessary for the fulfillment of the main contract and is available for a separate fee is only added to the cart based on the Buyer's explicit, informed choice. If the Buyer pays for an additional service that was not explicitly chosen by the Buyer, the Buyer is entitled to a full refund of that amount.

6. If the Service Provider displays an incorrect price for any product in the Webshop - an incorrect price being in particular a price that significantly differs from the generally known or estimated price of the product, an obviously erroneous price of HUF 0 or HUF 1 due to a system error, or a price containing an obvious calculation error - the Service Provider is not obliged to sell the product at the incorrect price. If the Buyer finalizes an order for a product listed at an incorrect price, the Service Provider is not obliged to accept it, but is entitled to offer the product for sale to the Buyer at the correct price; the Buyer may freely decide whether to accept this.

7. The Service Provider issues electronic invoices.

3. The purchasing process

1. Adding products to the cart: The product to be purchased must be placed in the cart. By clicking on the cart icon, the contents of the cart can be viewed; the Webshop informs the Buyer of the cart's contents, which the Buyer may freely change until the order is placed.

2. Providing the Buyer's details: If the Buyer wishes to purchase the contents of the cart, the following details must be provided as the next step:

a. Selection of delivery method: personal pickup or delivery
b. When providing the delivery address, the following details may be given:
i. the Buyer may indicate whether purchasing as a private individual or as a corporate customer (for corporate orders, the company name, tax number, registration number, and bank account number must also be provided)
ii. delivery details: country, postal code, city, address, name, phone number, contact e-mail address; the Buyer may also provide other information in the Comments field
c. Selection of payment method: the Buyer may choose from the available payment options: bank transfer in advance, cash on delivery, online card payment.

3. Finalizing the order: the Buyer may finalize the order by clicking the Order button; finalizing the order is conditional on accepting the Terms and the Privacy Notice. Before, or simultaneously with, activating the Order button, the Service Provider clearly and visibly indicates the name of the product, the total amount payable (product price + delivery + other costs), and the fact of the payment obligation. The Order button clearly indicates that pressing it creates a payment obligation.

4. Payment of the purchase price: In the case of online card payment, the Webshop redirects to the payment interface; after successful payment, the order details are displayed.

5. Acceptance of the order by the Service Provider takes place in a two-step process:

a. The Webshop's IT system sends an automatic e-mail confirmation of the order, the sole purpose of which is to allow the Buyer to verify the details of the order and to be informed that the order has been submitted to the Webshop.
b. The Webshop informs the Buyer by e-mail of the acceptance of the order.

6. The Buyer's options for correcting data entry errors: The Buyer may correct data entry errors until the order is sent to the Service Provider. If it is not possible to modify incorrect data in the Webshop, or if this is no longer possible due to the finalization of the order, the Buyer may notify the Service Provider at the e-mail address or telephone number given in these Terms.

4. Procedure of the Service Provider if the Buyer requests delivery of the product to a Member State of the European Union

1. The Buyer may purchase under the rules set out in Section II.3 if the product is requested to be delivered to a location in a Member State to which the Service Provider undertakes delivery, or if the Buyer wishes to collect it in a Member State where the Service Provider provides a collection option.

2. If the Buyer wishes to have the product delivered to a location other than as described in point 1, the Buyer must arrange the delivery and must contact Customer Service to coordinate the details of delivery; in this case, the Buyer may not use the cash on delivery payment option.

V. Deadline for Performance

If the Buyer qualifies as a consumer - a natural person acting outside the scope of their trade, self-employed occupation, or business activity - the Service Provider makes the ordered product available to the Buyer within thirty days. If the Service Provider is unable to make the product available to the Buyer within thirty days, it will contact the Buyer at the e-mail address provided at the time of ordering, requesting information as to whether the Buyer accepts a later delivery date for the product.

VI. Contractual Performance and Conformity

The rules contained in this chapter apply if the Buyer qualifies as a consumer, i.e. a natural person acting outside the scope of their trade, self-employed occupation, or business activity.

1. General requirements for contractual performance

The Service Provider undertakes to ensure that the products and services purchased by the Buyer comply with the contract. Contractual performance means that the product possesses all the characteristics set out in the contract, and meets the requirements that may reasonably be expected of products of the same type.

2. Basic conformity criteria

The product must correspond to the description, quantity, quality, and type specified in the contract. It must also possess the functionality specified in the contract or in the product information, and must be suitable for the purpose that the Buyer communicated to the Service Provider at the time of purchase and which the Service Provider accepted.

3. Meeting the usual expectations

The product must also meet the usual expectations placed on goods of the same type. This includes that the product must have the reasonably expected quantitative, qualitative, and performance characteristics, including functionality, compatibility, accessibility, and safety. This also includes public statements made in advertisements, product descriptions, or on labels by the Service Provider or its suppliers.

4. Accessories and documentation

The delivered product must include all accessories and instructions for use specified in the contract, including instructions necessary for installation. The product must arrive in suitable packaging that ensures it is delivered undamaged.

5. Special rules for goods with digital elements

5.1. Update obligations

If the Buyer purchases a product that contains digital elements (for example, a smartphone, smart TV, or connected household appliance), the Service Provider is obliged to inform the Buyer of any available updates necessary for the proper functioning of the product. This applies in particular to security updates. The Service Provider is obliged to ensure that the Buyer actually receives these updates.

5.2. Duration of updates

In the case of a one-off digital service, the Service Provider provides updates for a period that is reasonably expected based on the type and purpose of the product and the nature of the contract. In the case of a continuous digital service, if the duration of the service does not exceed two years, the Service Provider is obliged to provide updates for two years from the date of performance.

5.3. The Buyer's obligations regarding updates

If the Buyer fails to install the updates provided by the Service Provider within a reasonable time, the Service Provider is exempt from liability for defects caused by the failure to update. However, this only applies if the Service Provider previously informed the Buyer of the importance of the update and the consequences of failing to install it, and the failure to update was not due to a deficiency in the instructions provided by the Service Provider.

6. Digital content and services

6.1. Performance requirements

When providing digital content, the Service Provider is obliged to make the digital content accessible to the Buyer without undue delay after the conclusion of the contract, in the most up-to-date version available at the time of concluding the contract. The service is deemed to have been performed when the digital content, or the means of accessing it, reaches the Buyer or the device designated by the Buyer.

7. Maintenance of continuous services

If the contract is for a continuous digital service for a specified period, the Service Provider is obliged to maintain conformity with the contract throughout the entire contractual period.

8. Installation obligations

Responsibility of the Service Provider

If the Service Provider has undertaken the installation of the product, performance is only considered complete if the installation has also been carried out properly. If a product malfunction results from improper installation carried out by the Service Provider or by a person acting under the Service Provider's responsibility, the Service Provider is liable for defective performance.

The Buyer's installation obligation

If the Buyer is required to carry out the installation, and the defect arose due to incomplete instructions provided by the Service Provider, the Service Provider is likewise liable for defective performance. Therefore, the Service Provider takes particular care to provide detailed and understandable installation instructions for every product.

9. Cooperation obligations

Verification of the digital environment

In the case of digital services, the Buyer is obliged to cooperate with the Service Provider so that the Service Provider can verify whether the defect actually originates from the Buyer's digital environment. The Service Provider carries this out using the technical means at its disposal and tools requiring minimal intervention.

Consequences of failure to cooperate

If the Buyer fails to fulfil this cooperation obligation despite having received clear prior information from the Service Provider about it, the burden of proof is on the Buyer to demonstrate that a defect discovered within one year of performance already existed at the time of performance.

10. Exceptions to the conformity requirements

Previously accepted deviations

The Service Provider does not consider it defective performance if the Buyer received explicit information from the Service Provider before purchase that certain characteristics of the product differ from the usual characteristics, and the Buyer explicitly accepted this deviation at the time of concluding the contract.

Compatibility of the digital environment

In the case of digital services, the Service Provider is not liable for defects if it can prove that the Buyer's digital environment did not meet the technical requirements of the service, and the Service Provider informed the Buyer of this in a clear and comprehensible manner prior to the conclusion of the contract.

VII. Complaint Handling and Customer Service, in the Case of Consumer Complaints

The rules contained in this chapter apply if the Buyer qualifies as a consumer, i.e. a natural person acting outside the scope of their trade, self-employed occupation, or business activity.

The name and registered office of the Service Provider can be found in the first part of these Terms. The Buyer may communicate a complaint to the Service Provider either verbally or in writing.

The Service Provider's contact details for complaint handling:

Postal address: 1027 Budapest, Tölgyfa utca 24.
E-mail: siofok@villaoliver.hu
Telephone customer service: +36 30 424 9262
In person: 1027 Budapest, Tölgyfa utca 24.

1. Handling verbal complaints

Immediate investigation

The Service Provider immediately investigates the Buyer's verbal complaint and endeavors to remedy it where necessary. If the Buyer does not agree with how the complaint is handled, or if immediate investigation of the complaint is not possible, the Service Provider promptly draws up a record of the complaint and its position regarding it.

Drawing up the record

The record of the complaint contains the Buyer's name and address or e-mail address, the place, time, and method of submitting the complaint, a detailed description of the complaint, and a list of documents presented by the Buyer. In the case of a verbal complaint made in person, the Service Provider hands over a copy of the record to the Buyer on site.

Handling telephone complaints

The Service Provider assigns a unique identification number to verbal complaints communicated by telephone or other electronic communications service.

The Service Provider sends a copy of the record of the complaint to the Buyer at the latest together with the substantive response.

The Service Provider records telephone conversations during telephone complaint handling, which it retains for five years.

The Service Provider provides the recording made during telephone administration to the Buyer free of charge upon request, and also makes it available for listening at its customer service, or, upon request, sends a copy of it electronically. The Service Provider fulfils a request for access to the recording within thirty days of becoming aware of the request.

2. Handling written complaints

Response deadline

The Service Provider responds to the Buyer's written complaint in writing, on the merits, and in a verifiable manner, within thirty days of receipt. If the Service Provider rejects the Buyer's complaint, it is obliged to state the reasons for its position.

If the Buyer fails to provide their name and address or e-mail address, fails to provide a detailed description of the complaint, or fails to submit the documents, records, and other evidence necessary for assessing the complaint, the Service Provider is not obliged to respond to the complaint.

The Service Provider promptly confirms receipt of a written complaint submitted via its electronic interface/form to the e-mail address provided by the consumer.

Retention of documentation

The Service Provider retains the record of the complaint, the written complaint, and a copy of the substantive response given to it for three years, and presents them upon request to the supervisory authorities.

3. Legal remedies

If the Service Provider rejects the complaint, it informs the Buyer in writing which authority or conciliation body they may initiate proceedings with in connection with their complaint. This information includes the registered office, telephone and internet contact details, and correspondence address of the competent authority and of the conciliation body responsible for the Buyer's place of residence or stay.

Contact details of the conciliation body: bekeltetes.hu/udvozlo
Contact details of the consumer protection authority:
nkfh.gov.hu

3.1. Initiating conciliation body proceedings

In handling complaints and informing consumers, the Service Provider cooperates with associations representing consumer interests and with consumer protection authorities.

The Service Provider informs the Buyer that it has made a general declaration of submission, valid until withdrawn, in writing, either to the conciliation body responsible for its registered office or - with effect covering all conciliation bodies - to the MKIK (Hungarian Chamber of Commerce and Industry).

The Service Provider informs Buyers that, in addition to Buyers qualifying as consumers, the conciliation body may also be approached by civil society organizations, church legal entities, condominium associations, and housing cooperatives acting under a specific law for purposes outside their independent occupation and economic activity, as well as by consumers who are nationals of a Member State or have their domicile in a Member State, and by businesses established in a Member State that purchase goods or use services within the Union solely for end-use purposes, or act with such intent.

3.2. Consumer protection authority proceedings

Before initiating proceedings with the consumer protection authority, the Buyer is obliged to attempt to resolve the dispute directly with the Service Provider.

The Buyer may initiate proceedings with the consumer protection authority if the Service Provider has violated the provisions of consumer protection legislation, in particular its obligations relating to distribution, provision of services, complaint handling, customer service, product quality, composition, packaging, pricing, handling of warranty and guarantee claims, and consumer information.

An application submitted to the consumer protection authority must include:

the name and registered office address of the Service Provider,
the location where the objected conduct took place,
a brief description of the subject of the application, supported by available documents, including in particular the Service Provider's response letter to the Buyer's inquiry, the record of the verbal complaint, and, in the case of a complaint submitted by post or electronically, a document verifying its dispatch.

Proceedings by the consumer protection authority may not be initiated more than three years after the infringement occurred. If the infringing conduct is continuous, the deadline begins when the conduct ceases.

In proceedings of the consumer protection authority, associations representing consumer interests also have the rights of a party, in relation to the protection of consumer interests they represent.

If the consumer protection authority establishes a violation of consumer protection provisions, it may, among other things, order the termination of the unlawful situation, prohibit the continuation of the unlawful conduct, order the Service Provider, within a specified deadline, to remedy the identified deficiencies, or impose a consumer protection fine.

4. Procedure of the Service Provider in the case of repeated complaints

If the Buyer resubmits a complaint that is identical in content to a complaint previously answered on the merits and contains no new information, the Service Provider may disregard investigating it. The Service Provider may likewise disregard investigating complaints made by an unidentifiable person.

5. Fulfilling the written form requirement

The Service Provider may fulfil its written complaint handling obligations equally by letter, fax, or electronic means, provided that the means used allows for the durable storage of the data and its display in unchanged form.

VIII. Right of Withdrawal of the Buyer Qualifying as a Consumer

The Service Provider draws the Buyers' attention to the fact that the right of withdrawal set out in this chapter (Chapter VIII, Right of Withdrawal) applies exclusively to Buyers qualifying as consumers; a consumer is a natural person acting outside the scope of their trade, self-employed occupation, or business activity.

1. 14-day right of withdrawal

In the case of online purchases and contracts concluded off-premises, the Buyer has the right to withdraw without justification within fourteen days.

If the Buyer has entered into a contract for the provision of services, and at the Buyer's express request, performance of the service has already begun within the fourteen-day period, the Buyer has the right to terminate the service contract.

2. Start and calculation of the withdrawal period

In the case of the sale of goods, the withdrawal period is fourteen days from the date the goods are received. If several goods were purchased and are delivered at different times, the fourteen-day period is calculated from the receipt of the last item of goods delivered. If goods consisting of several items or pieces were ordered, the calculation of the period begins from the date of receipt of the last item or piece delivered.

In the case of regular delivery of goods, where goods are regularly delivered to the Buyer within a specified period, the withdrawal period is fourteen days from the date of receipt of the first delivery.

In the case of the provision of services, the withdrawal period is fourteen days from the date of the conclusion of the contract.

The recipient of the goods may be the Buyer in person, or a third party designated by the Buyer, other than the carrier.

3. Early exercise of the right of withdrawal

In the case of the purchase of goods, the Buyer may exercise the right of withdrawal not only after receiving the goods, but also during the period between the date of concluding the contract and the date of receiving the goods.

4. Withdrawal of an offer

If the contract is to be concluded based on an offer made by the Buyer, the Buyer is entitled to withdraw the offer before the conclusion of the contract, which terminates the Buyer's obligation to be bound by the offer to conclude the contract.

5. Method and deadline for exercising these rights

The Buyer may exercise the right of withdrawal or termination in writing, by way of an unambiguous statement, or by using the model Withdrawal/Termination Statement set out in Annex 2 of Government Decree 45/2014 (II. 26.) on the detailed rules of contracts between consumers and businesses. The exercise of the right is deemed to have been made within the deadline if the statement is sent to the Service Provider before the fourteen-day deadline expires.

6. Legal consequences of withdrawal or termination

The Service Provider's obligations in the case of withdrawal or termination

6.1. Refund of the purchase price

If the Buyer lawfully exercises the right of withdrawal or termination, the Service Provider refunds, without delay but no later than fourteen days from becoming aware of the withdrawal, the full amount paid by the Buyer as consideration. This includes costs incurred in connection with performance, including delivery costs.

6.2. Method of refunding the purchase price

The Service Provider refunds the amount due using the same payment method originally used by the Buyer.

With the Buyer's explicit consent, the Service Provider may use a different payment method for the refund, but this must not result in any additional charge for the Buyer.

6.3. Special delivery costs

If the Buyer expressly chose a mode of delivery other than the least costly standard delivery method offered, the Service Provider is not obliged to refund the resulting additional costs.

6.4. Right of retention

In the case of the sale of goods, the Service Provider is entitled to withhold the refund of the purchase price until the Buyer has returned the goods, or has provided conclusive proof that they have been sent back, whichever occurs first. This right of retention does not apply to the Service Provider if it has undertaken to collect the goods itself.

6.5. Data processing and digital content

In the case of withdrawal, the Service Provider complies with its obligations under Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

The Service Provider refrains from using any content, other than personal data, provided or created by the Buyer during the use of digital content or a digital service provided by the Service Provider, unless such content a) cannot be used in connection with the digital content or digital service provided by the Service Provider, b) relates exclusively to the Buyer's activity carried out while using the digital content or digital service provided by the Service Provider, c) has been aggregated by the Service Provider with other data and cannot be, or can only be, separated with disproportionate effort, or d) has been produced jointly by the Buyer with other persons and can continue to be used by other Buyers. Content created by the Buyer in connection with the digital content or service, other than personal data, is made available upon request, unless the content in question cannot be used in any other context, relates exclusively to the Buyer's activity, has been aggregated with other data, or was created jointly with other consumers. The Buyer is entitled to retrieve the digital content free of charge, without restriction, within a reasonable time, in a commonly used and machine-readable data format. In the case of withdrawal - while respecting the above rules - the Service Provider may prevent further use of the digital content or service.

The Buyer's obligations in the case of withdrawal or termination

6.6. Returning the goods

In the case of withdrawal, the Buyer is obliged to return the goods, or hand them over to the Service Provider, without delay but no later than fourteen days from communicating the withdrawal. The return is deemed to have been made within the deadline if the goods are sent before the deadline expires. This obligation does not apply if the Service Provider has undertaken to collect the goods itself.

6.7. Return shipping costs

The direct cost of returning the goods is generally borne by the Buyer, unless the Service Provider has undertaken to bear this cost. If, in the case of a contract concluded off-premises, the goods were delivered to the address requested by the Buyer, and due to the nature of the goods they cannot be returned by post, the Service Provider arranges the return transport of the goods at its own expense.

6.8. Liability for diminished value

The Buyer is only liable for any diminished value of the goods resulting from use beyond what is necessary to establish the nature, characteristics, and functioning of the goods. If the Service Provider failed to provide the necessary information on the right of withdrawal, the Buyer is not liable for the diminished value.

6.9. Proportionate fee for services

If the Service Provider and the Buyer have concluded a service contract and the Buyer requested early commencement of performance, and subsequently exercises the right of termination after performance has begun, the Buyer is obliged to pay a fee proportionate to the service performed up to the time of termination. The Service Provider calculates the proportionate amount based on the total consideration set out in the contract, unless the Buyer proves that this is excessively high, in which case the market value shall apply.

6.10. Discontinuation of use of digital content

In the case of digital content or a digital service, upon withdrawal, the Buyer is obliged to refrain from further use of it and from making it available to third parties.

6.11. When can the right of withdrawal not be exercised?

After the full performance of services.
In the case of a contract for the provision of services, the Buyer may not exercise the right of withdrawal after the full performance of the service, provided that performance began with the Buyer's express prior consent and with the Buyer's acknowledgment that they would lose their right of withdrawal following performance.
In the case of the purchase of customized and perishable goods.
The Buyer may not exercise the right of withdrawal in the case of customized goods, perishable goods or goods that retain their quality for only a short period, and sealed goods that cannot be returned after opening for health or hygiene reasons.
In the case of the purchase of sealed entertainment media.
The right of withdrawal does not apply to the Buyer in the case of the purchase of sealed audio or video recordings, or computer software, after opening.
In the case of the purchase of services tied to a specific date.
In the case of accommodation, transport, car rental, catering, or leisure services, if the Service Provider has specified a fixed date of performance, the right of withdrawal may not be exercised.
In the case of the purchase of digital content.
In the case of digital content not supplied on a tangible medium, the right of withdrawal may not be exercised if performance began with the Buyer's express prior consent and the Buyer acknowledged that they would thereby lose their right of withdrawal.

6.12. Effect on ancillary contracts

If ancillary contracts are also connected to the contract concluded by the Buyer, the exercise of the right of withdrawal or termination also terminates or dissolves these ancillary contracts. The Buyer is not obliged to compensate for any damage arising from the termination of the ancillary contracts, nor is the Buyer liable for any other cost in this connection. The Service Provider promptly notifies the third parties involved in the ancillary contracts of the Buyer's withdrawal or termination.

IX. The Service Provider's Rights if the Buyer Does Not Accept the Product

If the Buyer does not accept the delivered product, the Service Provider is entitled to initiate redelivery of the package, conditional on payment of the delivery fee by the Buyer.
If, during redelivery, the Buyer again fails to accept the product, this qualifies as a serious breach of contract, and the Service Provider is entitled to terminate the contract with immediate effect. The Service Provider may deliver the termination notice to the Buyer's e-mail address provided in the Webshop. The termination is deemed delivered when the e-mail containing the termination notice is delivered to the recipient's mail server; the e-mail is deemed delivered and undisputed even without confirmation, if no statement disputing it is received from the other party within 3 working days.
If points 1-2 have already been applied to the Buyer, the Service Provider may make the acceptance of further orders from the Buyer conditional upon advance payment of the purchase price of the products and the delivery fee.

X. Consumer Protection Information

For the purposes of points X.1-3 [1. Warranty for Defects, 2. Product Warranty, 3. Guarantee], "Buyer" means the consumer; a consumer is a natural person acting outside the scope of their trade, self-employed occupation, or business activity.

For Buyers not qualifying as consumers, the Service Provider provides information in point 4.

1. Warranty for Defects

In what cases may the Buyer exercise the warranty for defects?

In the case of defective performance, the Buyer may assert a claim for warranty for defects against the Service Provider in accordance with the rules of the Hungarian Civil Code. This right applies to the Buyer in every case where the purchased product does not comply with the contract, or does not possess the usual characteristics.

When exercising the right of warranty for defects, the Buyer may, at their choice, request the repair or replacement of the defective product, unless fulfilling the chosen claim is impossible, or would result in disproportionate additional costs for the Service Provider compared to fulfilling another claim. If the Buyer did not request, or could not request, repair or replacement, they may request a proportionate reduction of the consideration, or, as a last resort, may withdraw from the contract. The Buyer may switch from a chosen warranty right to another, but the cost of switching is borne by the Buyer, unless it was justified or caused by the Service Provider.

Within what deadline may the Buyer assert their warranty for defects claim?

The Buyer is obliged to report the defect to the Service Provider immediately after discovering it, but no later than within two months of discovery. The Service Provider draws the Buyer's attention to the fact that warranty for defects claims may no longer be asserted after the two-year limitation period from performance of the contract. In the case of second-hand goods, this period is at least one year.

Against whom may the warranty for defects claim be asserted?

The Buyer may assert their warranty for defects claim against the Service Provider.

What other conditions apply to the exercise of the warranty for defects rights?

Within one year of performance, there is no other condition for asserting the warranty for defects claim beyond reporting the defect, provided the Buyer proves that the product was delivered by the Webshop. However, after one year has elapsed from performance, the Buyer is obliged to prove that the defect recognized by the Buyer already existed at the time of performance.

2. Product Warranty

In what cases may the Buyer exercise the product warranty right?

In the event of a defect in movable property (hereinafter referred to as "product" for the purposes of this point), the Buyer may, at their choice, assert the right specified in point 1, or a product warranty claim, in accordance with the rules of the Hungarian Civil Code.

What rights does the product warranty claim confer on the Buyer?

As a product warranty claim, the Buyer may request the repair or replacement of the defective product.

Against whom may the product warranty claim be asserted?

The Buyer may exercise their product warranty rights against the manufacturer or distributor of the product (hereinafter jointly: "manufacturer").

In what case is a product considered defective?

A product is defective if it does not meet the quality requirements in force at the time it was placed on the market, or if it does not possess the characteristics described by the manufacturer.

Within what deadline may the Buyer assert their product warranty claim?

The Buyer may assert their product warranty claim within two years of the product being placed on the market by the manufacturer. After this deadline expires, the Buyer loses this right.

What rule of evidence applies when asserting a product warranty claim?

When asserting a product warranty claim, the Buyer must prove that the product defect existed at the time the product was placed on the market by the manufacturer.

Under what circumstances is the manufacturer exempt from its product warranty obligation?

The manufacturer is exempt from its product warranty obligation if it can prove that

- it did not manufacture or place the product on the market in the course of its business activity, or

- the defect was not recognizable according to the state of science and technology at the time the product was placed on the market, or

- the product's defect results from the application of legislation or a mandatory official regulation. It is sufficient for the manufacturer to prove a single reason to be exempt.

The Service Provider draws the Buyer's attention to the fact that a warranty for defects claim against the Service Provider and a product warranty claim against the manufacturer may be asserted simultaneously and in parallel for the same defect. If a product warranty claim is successfully asserted, the warranty for defects claim relating to the replaced product or the repaired part of the product may only be asserted against the manufacturer thereafter.

3. Guarantee

In what cases may the Buyer exercise the guarantee right?

If the Service Provider has undertaken a guarantee or is obliged to provide one by law, during the term of the guarantee the Service Provider is obliged to be liable for defective performance in accordance with the conditions set out in the declaration establishing the guarantee or in the applicable legislation.

What rights does the Buyer have if the guarantee is based on legislation?

In the case of new, durable consumer goods (hereinafter: "consumer goods") specified in the ministerial decree on the designation of product groups subject to mandatory guarantee, the Buyer may assert the rights specified in point 1 due to defective performance, subject to the conditions set out in the government decree on mandatory guarantee for certain durable consumer goods.

What further rights does the Buyer have in the case of a statutory guarantee?

In the case of consumer goods, the Buyer may primarily request repair during the guarantee period. Replacement is possible already after the first repair attempt if it is established that the consumer good cannot be repaired, and the Buyer does not request another remedy. The Buyer may also request replacement if the repair is not carried out within thirty days of the repair request being communicated. A request for replacement is also justified if the consumer good becomes defective again after three repairs during the guarantee period, provided the Buyer does not request another remedy. If replacement is not possible in the above cases, the Buyer may also claim a refund of the purchase price.

Within what deadline may the Buyer exercise their rights based on the mandatory guarantee?

The duration of the guarantee for consumer goods is

a) two years for a sale price between HUF 10,000 and HUF 250,000,

b) three years for a sale price above HUF 250,000 (starting from HUF 250,001).

What rights and within what deadline does the Buyer have if the guarantee is based on a voluntary undertaking?

In the event of defective performance of the product, the Buyer has the guarantee rights of ....................... under the conditions ....................... and within the deadline ....................... set out in the declaration establishing the guarantee.

Under what conditions may guarantee claims be asserted?

The Buyer may exercise their guarantee rights using the guarantee certificate provided to them; an irregularly issued guarantee certificate, or the failure to provide a guarantee certificate, does not affect the validity of the guarantee. If the guarantee certificate has not been provided, the conclusion of the contract shall be deemed proven if the Buyer presents proof of payment of the consideration. Return of the opened packaging of the consumer good is not a condition for the fulfillment of a guarantee claim.

What further requirements may be set as a condition for exercising guarantee rights?

Special requirements (for example, periodic inspection) may be imposed on the consumer for the proper installation or maintenance of the consumer good, provided that proper installation or maintenance cannot be ensured by other means, and fulfilling the requirement does not impose a disproportionate burden on the consumer.

When is the Service Provider exempt from its guarantee obligation?

The Service Provider is exempt from its guarantee obligation if it proves that the cause of the defect arose after performance.

The Service Provider draws the Buyer's attention to the fact that the Buyer may assert a warranty for defects claim and a guarantee claim, as well as a product warranty claim and a guarantee claim, simultaneously and in parallel for the same defect. However, if the Buyer has successfully asserted a claim arising from defective performance for a given defect once (for example, the Service Provider replaced the product), they may no longer assert a claim on another legal basis for the same defect.

4. Information on Rights Available in the Case of Defective Performance - In the Case of Contracts Between Businesses

Warranty for defects

When may warranty for defects rights be exercised?

A warranty for defects claim may be asserted if the purchased product or service does not meet the quality requirements set out in the contract or in legislation at the time of performance.

What rights does this confer?

At their choice, the following warranty for defects rights may be exercised:

Repair or replacement may be requested, unless fulfilling the chosen warranty for defects right is impossible or would result in disproportionate additional costs.

If the Service Provider does not undertake, or is unable to carry out, the repair or replacement, a proportionate reduction of the consideration may be requested, the defect may be repaired at their own expense or have it repaired by another party, or they may withdraw from the contract.

What deadlines must be observed?

The defect must be reported to the Service Provider without delay after its discovery. In the case of movable property, the warranty for defects claim expires one year after the date of performance.

Bearing of costs

The costs related to fulfilling the warranty obligation are borne by the Service Provider. However, if the Buyer's failure to fulfil their maintenance obligation also contributed to the defect, the Buyer is obliged to bear the costs in proportion to their contribution.

Possibility of switching rights

The chosen warranty for defects right may be switched to another, but the cost caused by switching must be paid, unless the switch was caused by the Service Provider or was otherwise justified.

Guarantee

When does it apply?

Exemption

The Service Provider is exempt from its guarantee obligation if it proves that the cause of the defect arose after performance.

Parallel exercise of rights

The guarantee does not affect the statutory warranty for defects rights, which may be exercised in parallel.

Important information

Warranty for defects rights may also be asserted as a defense against a claim arising from the same contract, even if the warranty for defects claim itself has expired.

In the case of replacement or withdrawal, there is no obligation to compensate for any diminished value of the item resulting from its intended use.

There is no right of withdrawal for an insignificant defect.

XI. Other Provisions and Information

1. The Service Provider informs the Buyer that
a. the annual availability of the servers ensuring data processing exceeds 99.9%. Regular backups are made to protect the data, so that in the event of data loss the original content can be restored,
b. the stored information is placed in MSSQL and MySQL databases; sensitive data is protected with strong encryption, for which we use hardware-integrated encryption solutions built into the processor.

2. The Service Provider informs the Buyer that the Sellvio rating system operates on the Webshop's website.
a. The rating system does not rate individual products, but rather the operation of the webshop itself, based exclusively on the opinions of genuine buyers.
b. The following technical security measures are applied during the review process:
i. The option to leave a rating is activated exclusively after purchase. The system operates independently of the webshop, and the reviews are stored by Sellvio (ErdSoft Kft.: company registration number: 06-09-030198, registered office: 6720 Szeged, Kígyó utca 4.).
ii. A rating may only be submitted following purchase, based on an invitation sent to the e-mail address provided.
iii. It is important to note that neither ratings nor reviews can be deleted - both positive and negative feedback are displayed, so the system provides an authentic picture of the Webshop's operation.